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Frequently Asked Questions

What is Blink?

Blink refers to the Blink electric vehicle (EV) charging stations and Blink Network, the turnkey operating system that operates, monitors, and tracks the Blink stations and all of its charging data. Blink is a subsidiary of CarCharging.

How do I locate public charging stations on Blink Network?

You can locate and check real-time status of our stations either on our BlinkMap or with our Blink Mobile App for iOS and Android devices. You can also initiate and view the status of your charging session on the Blink Mobile App. Additional charging stations can also be found on CarCharging's website.

What is the difference between a Level 2 charger and a DC fast charger?
  

Blink Level 2 (240 volt AC input) Pedestal and Wall Mount EV charging stations are well-suited for any commercial or public location. The sleek design and product features are perfect for spaces such as: retail locations, restaurants, hotels, public parking areas, schools, apartments, office buildings, or airports.

Blink DC Fast Chargers deliver the fastest EV charging rate currently available – capable of providing a full charge in fewer than 30 minutes. The DC Fast Charger is perfect for high-traffic commercial locations, fleets installations, gas stations, and at locations along major transportation corridors. The Blink DC Fast Charger is classified as a DC (480 volt 3-Phase AC input) charging station. The Blink DC Fast Charger is outfitted with a CHAdeMO compliant EV connector. While some EVs offer adaptors for the CHAdeMO connector, not all EVs support the CHAdeMO standard.

What is the difference between a public and a private/restricted location?

Most of our charging stations are available for public usage, however, some locations might be restricted to certain groups (i.e. employees or tenants only). Please refer to station details on the BlinkMap or the Blink Mobile App for more information.

What is the fee to charge at a Blink Level 2 station? 

Charging fees are set by kilowatt-hour ("kWh" - a unit of energy typically used by electric utilities) or time, depending on what is permitted by the state, and membership status. We are a proponent of kWh pricing because it is usage-based and EV drivers pay fees based on the actual amount of power consumed during the charging session rather than the amount of time that the car is plugged into the station. Certain states permit kWh pricing and others do not. In the applicable states that permit it, fees for Level 2 EV charging stations owned by Blink and operated on the Blink Network range from $0.39 to $0.79 per kWh, depending on the state and individual’s membership status. In states where pricing by kWh is not permitted, time-based charging fees for Level 2 charging stations owned by Blink and operated on the Blink Network range from $0.04 to $0.06 per minute, depending on membership status. Time-based charging fees are assessed while the car is connected to the station and is rounded up to the nearest 30-second interval.

State Blink Member  Blink Guest
California $0.49/kWh $0.59/kWh
Colorado $0.39/kWh $0.49/kWh
District of Columbia $0.45/kWh $0.55/kWh
Florida $0.39/kWh $0.49/kWh
Hawaii $0.69/kWh $0.79/kWh
Illinois $0.39/kWh $0.49/kWh
Maryland $0.45/kWh $0.55/kWh
Massachusetts $0.49/kWh $0.59/kWh
Minnesota $0.39/kWh $0.49/kWh
New York $0.49/kWh $0.59/kWh
Oregon $0.39/kWh $0.49/kWh
Pennsylvania $0.39/kWh $0.49/kWh
Utah $0.39/kWh $0.49/kWh
Virginia $0.39/kWh $0.49/kWh
Washington $0.39/kWh $0.49/kWh
All Other States $0.04/min $0.06/min


Download the Blink Mobile App
to receive SMS/email messages to alert you when your charge has completed so you can disconnect your vehicle and avoid any excess fees.
Blink Members can also setup Charging Status and Billing notifications in their Blink Member settings after logging in.

What is the fee to charge at a Blink DC Fast Charger?

Charging fees are set by kilowatt-hour ("kWh" - a unit of energy typically used by electric utilities) or session, depending on what is permitted by the state, and membership status. We are a proponent of kWh pricing because it is usage-based and EV drivers pay fees based on the actual amount of power consumed during the charging session rather than the amount of time that the car is plugged into the station. Certain states permit kWh pricing and others do not.

State Member Rates Guest Rates
California $0.59/kWh $0.69/kWh
Pennsylvania $0.49/kWh $0.59/kWh
Oregon $0.49/kWh $0.59/kWh
Washington $0.49/kWh $0.59/kWh
All Other States $6.99/session $9.99/session 


Download the Blink Mobile App
 to receive SMS/email messages to alert you when your charge has completed so you can disconnect your vehicle and avoid any excess fees.
Blink Members can also setup Charging Status and Billing notifications in their Blink Member settings after logging in.

Why are there fees to charge at the stations?

In order to provide the infrastructure required to support EV charging, there are various costs involved, including electricity fees and reimbursement, transaction fees, host payments, service, and maintenance. We consistently review and evaluate our pricing policies.

How do I start a Blink charging session?

For quick reference, please download the Blink Pedestal and Wall Mount Quick Start Guide or Blink DC Fast Charger Quick Start Guide.

Drivers can access and initiate charging sessions at public Blink EV chargers via the Blink Mobile App, Blink InCard, Blink Code, or by contacting Blink Customer Support.

Blink Mobile App:
Once you locate and select the Blink EV charging station on the Blink Mobile App, you have multiple options for beginning the charging session, including signing into your Blink Member account or continuing as a Blink Guest and entering your credit card information directly into the App. The updated version of the Blink Mobile App is currently available on Google Play for Android devices and on the App Store for iOS devices.

Blink InCard:
Tap your Blink InCard on the charger and follow the instructions on the screen. Your Blink InCard is associated with your Blink Member account and payment information. Drivers can receive or request a free Blink InCard by becoming a Blink Member.

Blink Guest Code*:
A Blink Code can be generated via the Blink Mobile App, at BlinkCode.com, or by calling Blink Customer Support. If you're a  Blink Member, you can also login to your Membership Portal and click "My Blink Codes." Use your generated Blink Code at any Blink charger by selecting, "Not a Member? Charge as a Blink Guest," then follow on-screen instructions to begin charging. If you're not a Blink Member, you can still charge at one of our public chargers. Just purchase a single use Blink Guest Code with your mobile phone, tablet, or computer.

*Please be advised that in order to create a Blink Member account or Blink Guest code, a $1.00 or $5.00 authorization fee will display on the credit card account provided. This is for authorization purposes only. Fees will not actually be charged to your account until you use a station.*

How do I end a charging session?

Press the lock release button on the charger connector, un-plug it from the car, and return it in to the station.

Do I have to be a Blink member to use the Blink chargers?

Anyone can charge at a public charger, no membership required. If you are not a Blink member, payment can be made using a Blink Guest Code, which can be provided from any computer, mobile device, via the Blink Mobile App, or by contacting Blink Customer Support. However, becoming a Blink Member has its advantages. As a member, EV drivers typically enjoy discounted fees at public charging stations on the Blink Network across the country. Blink Memberships are free, have no annual fee, and your InCard is free too.

As a benefit to our Blink Members, you do not have to make a deposit to your Blink account before using the Blink Network. To keep everything simple, we bill you on the last day of the month, unless you reach a balance of $100. In that case, we will bill you immediately.

How much time is needed to charge?

The length of time necessary to charge an EV depends on the rate at which the car charges and the type of charging utilized. For a complete charging, Level 2 charging can take a few to several hours and DCFC can typically charge a Nissan LEAF to 80% in less than 30 minutes.

Who should I contact if I need help or have questions?

Blink Customer Support is available at 888-998-2546 or support@blinknetwork.com.

What is your refund policy?

Refunds for fees that are determined to be erroneous will be made to a user’s credit card or Blink account if the user is charged for Blink usage on the Blink Network that has not taken place and the user is able to reasonably prove that this usage has not taken place within 45 days of the charge event.  If a member disputes a credit card charge directly with their credit card company, their Blink membership account will be suspended for the period of the dispute, unless the dispute is tied to a claim for an erroneous fee for usage on the Blink Network that has been proven by the user and accepted by CarCharging Group. Credit balances will not be refunded.

Will I need to pay a network fee for my residential Blink HQ unit?

No. Your residential Blink unit is tied to your home utility bill. This is a relationship between you and your utility. Fees only apply to commercial Blink chargers that are available in commercial or publicly available areas.

Are there any current incentives or rebates for purchase of a charging station?

Typically, there are incentives available. To learn about local and federal, state, and local incentives that are currently available, please visit the Incentives page of our website.

Have a specific location where you'd like to charge your EV?

Please complete the following form and we'll contact the property owner/manager to discuss installing an EV Charging station.

What should I do when a charging station is blocked by a gasoline-powered car or EV that is not actively charging?

While driving an electric vehicle is becoming more popular, not everyone may be aware of some of the common EV charging courtesies. To help educate other drivers that may be parked in or blocking an EV charging station, Blink offers Courtesy Notices & EV Etiquette Notices that you can print and provide to a driver or place on the parked or blocking car as necessary.

Download our Blink Courtesy Notices.
Download our Blink EV Etiquette Notices.

"No Charge To Charge", "ChargeUp", and "EZ-Charge" questions

For questions about Nissan's "No Charge to Charge" program, Kia's "ChargeUp" program, and "EZ-Charge", please visit the EZ-Charge website.